Policies:
Payments, tax, shipping, returns, privacy and more

Payment Policy

All payments must be made in full before Soda Dispenser Depot will ship the merchandise. We accept many different payment methods to make it easy and convenient for the buyer.

Payments can be made by Credit Card via our online shopping cart service or telephone order. We currently accept Visa, Mastercard, Discover and American Express.

There is no additional charge for Credit Card payments.

Online Payments can be made from the website: www.sodadispenserdepot.com.

Telephone Credit Card Payments can be made by calling 704-827-7400.

Payments via Paypal are also accepted. The buyer can choose to pay directly through the
website using Paypal or request Soda Dispenser Depot to send a Paypal invoice.

We accept wire transfers and all international orders must be paid with a wire transfer.

You can also mail us payment in the form of a Personal Check, Money Order or Cashier's Check. Do not send cash in the mail. Allow 7-10 banking days for Personal Checks to clear. Money Orders and Cashiers Checks will take 1 banking day to clear.

Make Checks Payable to:

Soda Dispenser Depot
725 Cason Street
Belmont, NC 28012

Payments in Cash may be made in person, at our physical location in Belmont, NC.

Sales Tax

Picked-up or Shipped Within North Carolina

Sales tax will be applied to all transactions that are delivered within the State of North Carolina.

Shipped Outside of North Carolina:

No Sales Tax is applied to purchases shipped outside the State of North Carolina. It is the responsibility of the buyer to report the sales tax to their appropriate state sales tax office.

Shipping Policy

Shipping Methods

Smaller shipments are shipped via UPS Ground or US Postal Priority Mail.

Larger or heavier orders may ship via freight carrier.

All shipping charges are calculated based on weight and shipping zone and are determined in real time using UPS WorldShip and USPS databases at checkout.

Address Accuracy

Soda Dispenser Depot is not responsible for lost, delayed, damaged, or mis-shipped packages resulting from incorrect or incomplete shipping addresses provided by the customer. Please verify all shipping information before submitting your order.

International Shipping (Canada Only)

Soda Dispenser Depot ships internationally to Canada only.

International shipments may require additional transit time due to customs clearance. Shipping charges do not include taxes, duties, or other customs-related fees.

Customers are responsible for notifying Soda Dispenser Depot of any required customs documentation. Upon request, a pro-forma invoice will be provided for submission to Canadian customs authorities to determine applicable fees. All customs duties, taxes, and government fees are the sole responsibility of the customer.

Freight Delivery & Damage Inspection

Customers are responsible for inspecting all shipments at the time of delivery, before the delivery driver leaves.

If visible damage is present:

The delivery receipt must be signed “DAMAGED”
Photographs of the damage must be taken immediately

This documentation is required to assist Soda Dispenser Depot in filing a freight claim with the carrier. If damage is not noted on the delivery receipt, Soda Dispenser Depot’s ability to assist with a claim is extremely limited.

All shipments are properly packed and banded to reduce the risk of damage. Soda Dispenser Depot is not responsible for damage incurred during transit.

Shipping Liability

Soda Dispenser Depot is not responsible for lost, damaged, or delayed shipments once they have been tendered to the carrier.

Cancellation Policy

All order cancellations must be made prior to shipment. A cancellation is not considered valid unless a confirmation email has been issued by Soda Dispenser Depot.

Small Parts Orders

Small parts orders may be canceled for any reason prior to shipment and will receive a full refund.

If you wish to cancel a small parts order, please do so promptly, as these orders typically ship within 1–2 business days.

Complete System Orders

Complete system orders may be canceled for any reason prior to shipment and are eligible for a refund, subject to the conditions below.

Delivery timelines for complete system orders depend on current sales volume and typically range from 3–4 weeks. If your order is time-sensitive or requires rush or expedited delivery, please contact a sales representative at 704-827-7400 before placing your order.

Cancellations of complete system orders must be made before the day of shipment and are subject to a minimum 10% cancellation fee, determined by the stage of the production process at the time of cancellation.

Shipped Orders & Refusals

Cancellations or refusals of orders after shipment are subject to a minimum 20% handling and restocking fee ($10 minimum).

Heavy or oversized items shipped via freight carrier are also subject to return freight charges, which are the responsibility of the customer.

Address Accuracy

Soda Dispenser Depot is not responsible for lost, delayed, damaged, or mis-shipped packages resulting from incorrect or incomplete shipping addresses provided by the customer. If a package must be re-shipped because of an address error, the customer will be responsible for the additional shipping cost.

Cancellation Confirmation

All cancellations must be confirmed by email to be considered officially canceled.

Return Policy

If you are not completely satisfied with your purchase for any reason, please contact us. Your satisfaction is our top priority.

Return Authorization

Authorization is required for all merchandise returns. Items returned without prior authorization may not be accepted.

Return Timeframe

All approved returns must be shipped within 20 days of receipt.

Condition of Merchandise

Returned items must be unused and in original condition, including all original packaging. All new merchandise must be returned in the same condition in which it was received.

Restocking & Handling Fees

All correctly filled orders are subject to a minimum 20% handling and restocking fee ($10 minimum).

The final restocking fee will be determined after the merchandise has been thoroughly inspected and tested by Soda Dispenser Depot.

Inspection & Approval

All returns are subject to inspection and approval. If merchandise is damaged or has missing components, the refund amount may be adjusted at the discretion of Soda Dispenser Depot based on the condition of the equipment.

Refund Processing

If a refund has been authorized, please allow 7–10 business days after the return is received for the refund to be processed.

Shipping Responsibility

Customers are responsible for all return shipping charges. All return shipments must be prepaid. For your protection, we strongly recommend insuring all returned packages.

Soda Dispenser Depot is not responsible for returned shipments that are lost, stolen, or damaged during transit.

Non-Returnable Items

The following items are non-returnable and non-refundable, except in the event of a verified error by Soda Dispenser Depot:

Complete Systems

Complete systems are built to order and cannot be returned unless the return is the result of an error made by Soda Dispenser Depot, as determined solely by Soda Dispenser Depot.
Perishable Items

Perishable items, including but not limited to syrups, are non-returnable and non-refundable.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.