Policies
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Payment Policy
All payments must be made in full before Soda Dispenser Depot will ship the merchandise. We
accept many different payment methods to make it easy and convenient for the buyer.
Payments can be made by Credit Card via our online shopping cart service, telephone order,
email, or fax. We currently accept Visa, Mastercard, Discover, and American Express.
There is no additional charge for Credit Card payments.
Online Payments can be made from the website: www.sodadispenserdepot.com.
Telephone Credit Card Payments can be made by calling (704) 827-7400.
Payments via Paypal are also accepted. The buyer can choose to pay directly through the
website using Paypal or request Soda Dispenser Depot to send a Paypal invoice.
We accept wire transfers and all international orders must be paid with a wire transfer.
You can also mail us payment in the form of a Personal Check, Money Order or Cashiers
Check. Do not send cash in the mail. Allow 7-10 banking days for Personal Checks to clear. Money Orders and Cashiers Checks will take 1 banking day to clear.
Make Checks Payable to:
Soda Dispenser Depot
725 Cason Street.
Belmont, NC 28012
Payments in Cash may be made in person, at our physical location in Belmont, NC.
Sales Tax
Picked up or Shipped Within North Carolina:
Sales tax will be applied to all transactions that are delivered within the State of North Carolina.
Shipped Outside of North Carolina:
No Sales Tax is applied to purchases shipped outside the State of North Carolina. It is the
responsibility of the buyer to report the sales tax to their appropriate state sales tax office.
Shipping Policy
The customer is responsible to inspect all shipments before the delivery driver leaves. If the shipment is damaged, the customer will need to sign the delivery receipt "damaged". The customer will also need to take pictures of the damage. This will help Soda Dispenser Depot in filing a claim. If nothing is signed as damaged, there is little that Soda Dispenser Depot will be able to do. All shipments are properly banded and packed to avoid damage. Soda Dispenser Depot is not responsible for damaged shipments.
The customer is responsible for duties and taxes on International shipments. This includes replacement parts as well as first time orders.
Order Cancellations:
You may cancel your order for any reason, and receive a refund. If you want to cancel your order, please do so quickly. Most of our products ship within 2-4 business days. Cancellations or refusals of orders, which have already shipped, are subject to a minumum 20% ($10 minimum) handling and restocking charge. Heavy or oversized items that ship via freight carrier are also subject to return freight charges. Cancellations of complete systems must be made before the day of shipping or they will be subject to a restocking fee.
You must receive a confirmation of your cancellation either by email or fax for it to be officially cancelled.
Changes
If you need to make changes to your order or shipping address, please contact us at 704-827-7400
Technical Problems:
Please notify Soda Dispenser Depot immediately of any problems you may have during your warranty period before calling any other company. Soda Dispenser Depot is not responsible for any alterations or service done by other companies that may improperly service the equipment and cause damage. This will cause the warranty to be null and void.
Returned Merchandise:
All new merchandise will need to be returned in the same condition that it was received. Once returned, it will be issued as store credit and the amount of the credit will be
determined only after the merchandise has been thoroughly inspected and tested by Soda
Dispenser Depot.
RETURN POLICY
If you are not completely satisfied with your purchase for any reason, please contact us. Your
satisfaction is our ultimate concern. Authorization is required for any merchandise return.
All returned items must be shipped within 20 days of receipt. Items must be unused in original
condition including original packaging. All orders filled correctly are subject to a minimum 20%
($10 minimum) handling and restocking charge. All returns are subject to our inspection and
approval. Customers are responsible for all shipping charges. Shipping charges must be prepaid on all return shipments. And for your protection, we recommend that you insure all returned packages. Soda Dispenser Depot is not responsible for returned shipments that are lost, pilfered, or damaged.
NON-RETURNABLE PRODUCTS
Custom made, manufactured to order, or remanufactured products, can not be returned for store credit unless it is a Soda Dispenser Depot error which is determined by Soda Dispenser Depot. Perishable items such as syrup are non-returnable and non-refundable.
REFUND PROCESSING TIME
Our warehouse and accounting staff work hard to process returns as quickly as possible. Once an item is returned and tested, we will issue a store credit. If a refund has been authorized, once the return has been received, please allow 7 to 10 business
days for a refund to be given.
RENTAL TERMS AND CONDITIONS:
Proper identification such as a valid Drivers License must be presented when reserving a
system. All information will be checked.
Entire Rental amount is due at time of reservation.
Security Deposit:: Equipment rentals require a $75.00 Security Deposit. The Security Deposit
will be refunded within 5 business days if unit is returned in good, clean and serviceable
condition. If the system is damaged, lost or stolen the renter is responsible for the replacement
cost of the equipment rented
.
All Rentals require at least a 7 business day advance notice in order to complete all paperwork
and prepare the equipment for pick up or delivery. Payment may be made by Cashiers Check
or Money Order if at least 30 days before the event. Otherwise all payments must be made by
Amex, Discover, Mastercard or Visa.
Equipment MUST be returned by scheduled return date. If you would like to extend your
contract you must call and personally okay the extension with someone at our office prior to that
due date. We will be glad to accommodate if at all possible.
RETURN CONDITIONS: When we deliver your rental equipment it will be clean and have a full
CO2 tank. Soda Dispenser Depot is not responsible for additional CO2 if that tank should
become depleted. We expect the equipment to be in the same condition when we pick it up from
the venue. Improper operation due to low voltage conditions, improper water supply pressure,
improper CO2 gas settings, improper syrup supply, accidental damage, or improper use, is the
responsibility of the Renter unless you have made prior arrangements for us to take care of this
upon our return to our facility. (Additional Fee involved)
DELIVERY, SETUP AND RECOVERY: All systems will be delivered, set up and returned by
Soda Dispenser Depot. As we set up the equipment for your event we will go over the
operations of the system with you and answer any questions at that time.
REPAIRS: We strive to keep all of our equipment in excellent working condition; However
sometimes things do breakdown. We will strive to minimize the downtime of our equipment
during your event. Please report all incidents within 24 hours. Improper operation due to low
voltage conditions, improper water supply pressure, improper CO2 gas settings, improper syrup
supply, accidental damage, or improper use, is the responsibility of the Renter.
CANCELLATIONS: If you decide to cancel your reservation 30 days or more prior to your
scheduled event, you will be refunded your security deposit, but there will be a $25.00 handling
fee. If your reservation is cancelled less than 30 days of your scheduled event, no refund will be
given.
Renter agrees not to hold Soda Dispenser Depot liable for any damages,
inconveniences, or delays resulting from a mechanical breakdown of the rented
equipment. Soda Dispenser Depot will assist in any way possible to minimize any
delays or inconveniences.